Our Policies

No, we do not clean after pets.

To provide the highest quality service and ensure a smooth experience, please review the following policies and procedures: 1. Scheduling and Cancellations Scheduling: Appointments should be booked at least 48 hours in advance. We offer flexible scheduling to meet your needs. Cancellations: Cancellations require a minimum of 24 hours’ notice. Cancellations made within less than 24 hours may incur a cancellation fee. No-Shows: Failure to show up for a scheduled appointment without prior notice may result in a fee and possible restrictions on future bookings. 2. Payments and Deposits Deposits: A non-refundable deposit may be required to confirm your booking, applied toward the final cost. Payment Due: Payment is due in full upon completion of services. We accept cash, credit/debit cards, and secure online payment options. Late Payments: Invoices not settled within 7 days may incur a late fee. 3. Service Changes and Modifications Additional Services: If additional services are requested, please inform us in advance so we can adjust your appointment time and fees accordingly. Modifications: Service changes must be requested at least 24 hours prior to the scheduled appointment. We’ll do our best to accommodate adjustments based on availability. 4. Health and Safety Client Responsibilities: Please ensure safe access to the property and inform us of any potential health or safety risks. Team Safety: Our cleaning team adheres to high standards of hygiene and safety, including using protective gear and sanitized equipment. Illnesses: If anyone in the household is experiencing contagious illness symptoms, please reschedule for the safety of our team. 5. Satisfaction Guarantee We strive to deliver top-quality service. If you are not satisfied with the results, please notify us within 24 hours, and we will address any issues promptly. Feedback: Your feedback is important to us. Please let us know how we can continue to improve your experience. By booking with us, you agree to these policies, helping us create a professional, safe, and enjoyable experience for all. Thank you for choosing us for your cleaning needs!

Yes, we offer same-day emergency cleaning services for your convenience. Contact us directly to check availability and schedule your service.